Cartier CRM Coordinator

Cartier, a distinguished name in the luxury fashion industry, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. As an employer, Cartier is committed to fostering a diverse and inclusive workplace, where creativity and innovation are at the forefront of its operations. The brand values the unique perspectives and talents of its employees, encouraging them to contribute to its rich heritage and legacy of excellence.

1. Collaborate with the CRM Project Manager to implement global and local marketing campaigns, including email and clienteling initiatives.
2. Monitor campaign performance using existing tools, build dashboards, and recommend optimizations for future activations.
3. Conduct competitor benchmarking and propose A/B tests to enhance client engagement.
4. Maintain weekly reporting for boutique teams and provide support with best practices and clienteling training.
5. Act as a liaison with regional and HQ teams to refine CRM tools and methodologies.
6. Analyze dashboards to identify product and client insights that inform launch strategies.
7. Support boutiques in maintaining data quality and monitoring client database accuracy.
8. Partner with internal teams to identify clients for gifting, events, and boutique activations.
9. Coordinate event attendance tracking and client studies with boutiques.

1. Bachelor’s degree in STEM fields such as Mathematics, Data Analytics, Statistics, Engineering, Physics, IT, or Finance; a Master’s or MBA is advantageous.
2. Minimum of 2 years of experience in CRM, Client Development, Data Insights, Loyalty, or Business Intelligence, preferably within the luxury sector.

1. Strong analytical and visualization skills, with experience in dashboards and data interpretation.
2. Exceptional attention to detail and organizational skills.
3. Ability to manage multiple priorities effectively.
4. Proactive, autonomous, and hands-on approach with strong interpersonal skills.
5. Fluency in English; proficiency in Arabic and/or French is beneficial.

A minimum of 2 years in CRM, Client Development, Data Insights, Loyalty, or Business Intelligence, with a preference for luxury industry experience.

Bachelor’s degree in STEM fields; a Master’s or MBA is a plus.

Cartier offers an energizing environment for career growth, fostering creativity and knowledge through diversity and inclusion. Employees are part of a community that values collaboration, innovation, and a shared commitment to excellence.

Cartier's workplace culture is defined by a strong sense of responsibility, connection, and collaboration. The brand empowers individual talents and embraces diverse perspectives, fueling innovation and driving the creation of exceptional experiences. Cartier celebrates achievements and fosters a sense of belonging through gratitude and mutual support.