Cartier Commercial Trainer

London • UK

Tuesday, May 13, 2025

Cartier, a renowned luxury brand under the Richemont Group, is celebrated for its exquisite craftsmanship and iconic creations in the world of fine jewelry and watches. As an employer, Cartier is committed to fostering a diverse and inclusive workplace that reflects the richness of its clientele and communities. The brand offers a dynamic environment where creativity and excellence are nurtured, providing employees with opportunities for professional and personal growth.

1. Implement and maintain the Cartier UK training strategy focused on sales and service.
2. Develop learning and development plans for the UK boutique community.
3. Oversee and conduct training and coaching activities in coordination with Boutique Managers and the Learning & Culture Manager.
4. Deliver high-impact, interactive training through in-class facilitation, e-learning, and in-store interventions.
5. Collaborate with Cartier teams across the omni-channel network to identify needs and develop solutions to enhance retail excellence.
6. Define and organize local training plans in alignment with the global training strategy.
7. Execute trainings across sales and service topics, partnering with other departments for broader commercial needs.
8. Regularly visit boutiques to provide follow-up, coaching, and training, and work with boutique managers to identify future needs.
9. Facilitate internal training communication and participate in monthly commercial project meetings.
10. Work with Europe L&D Senior Manager and Local HR & Talent to identify team members for regional development programmes.
11. Co-lead the facilitation of the Chez Cartier Client Experience programme.
12. Track the ROI and success of training programmes using KPI dashboards and client surveys.
13. Develop a local training programme for high-end sales talent and identify candidates for regional and global programmes.
14. Promote a CS to Sales Programme to expand commercial business opportunities.
15. Expand clienteling training techniques for boutique teams.
16. Roll out effective trainings across compliance topics and monitor progress.
17. Ensure effective onboarding for new hires and co-facilitate onboarding sessions.

1. Knowledge of the Maison Cartier and the luxury industry.
2. Autonomy in role structure and planning.
3. Analytical skills.
4. Expertise in watches, jewelry, and fragrance.
5. Fluency in written and spoken English.

1. Training and coaching expertise
2. Strong communication skills
3. Ability to collaborate across departments
4. Proficiency in e-learning platforms
5. Analytical and problem-solving skills

Experience in training and development within the luxury retail sector is required.

Cartier offers a supportive environment that values diversity and inclusion, providing equal opportunities for all employees. The company is committed to creating a workforce that represents the diversity of its clients and communities.

Cartier embraces a culture where diversity and inclusion are fully empowered, fostering creativity and excellence. The brand values the uniqueness of its employees and promotes a collaborative environment where differences are leveraged to achieve success.