Cartier Commercial Performance & Operations Assistant Manager

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As a leader in the high-end jewelry and watchmaking industry, Cartier offers an unparalleled working environment that fosters innovation and excellence. The brand is committed to maintaining its prestigious reputation through a dedication to quality and a passion for creativity.

1. Analyze commercial network performance to identify business opportunities across all channels.
2. Provide comprehensive 360° understanding of commercial performance to support strategic decision-making.
3. Propose structured analyses of performance results, including sales trends, benchmarks, and KPIs.
4. Monitor targets and KPIs to anticipate future sales performance and identify opportunities.
5. Offer first-level support to boutique managers and foster long-term data quality improvement.
6. Support the orchestration and analysis for presentations, including Boutique Action Plan and Business Review.
7. Provide training and support to retail teams on data analytics usage.
8. Collaborate with HQ to enhance Looker platforms for KPI reporting.
9. Implement commercial strategy and engage the team in its execution.
10. Work closely with colleagues across functions to ensure alignment of boutique processes.
11. Identify and improve retail processes in line with policies and procedures.
12. Audit action plans and follow up on various operational aspects.
13. Ensure compliance with Richemont guidelines and Cartier Operations Standards.
14. Manage weekly and annual boutique stock counts and improve accuracy.
15. Oversee loss prevention and communicate discrepancies to Corporate HQ.

1. Bachelor’s degree in business administration, analytics, or related field required; Master’s degree preferred.
2. Minimum of 5 years of experience in the luxury industry.
3. Background in retail and/or analytics required.
4. Experience in a cross-functional team environment.

1. Proficiency in Microsoft Office applications, SAP, Anaplan, and Looker.
2. Bilingual in English and Spanish.
3. Strong analytical skills with a structured and methodical mindset.
4. Excellent communication skills, both written and verbal.
5. Strong planning and organizing skills with the ability to prioritize tasks.
6. Strategic thinking and problem-solving abilities.
7. Meticulous attention to detail and quality control.
8. Team player with initiative and excellent time management skills.

Minimum of 5 years of prior experience in the luxury industry, with a background in retail and/or analytics.

Bachelor’s degree in business administration, analytics, or related field required; Master’s degree preferred.

Cartier offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, ensuring a supportive and rewarding work environment.

Cartier prides itself on a culture of excellence, innovation, and collaboration. The brand fosters an environment where creativity is encouraged, and employees are empowered to contribute to the brand's legacy of luxury and refinement.