Cartier Commercial Operations Manager

Munich • Germany

Friday, April 4, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As a leader in the luxury fashion industry, Cartier offers a dynamic and innovative work environment, fostering creativity and excellence. The brand is committed to nurturing talent and providing unparalleled career opportunities within a global network.

1. Develop, motivate, and elevate a high-performing team of operations coordinators and trainees.
2. Manage and implement operational strategic projects, collaborating with local and international stakeholders across all distribution channels.
3. Identify and implement solutions with the Business Excellence team to optimize Boutique operational efficiency, streamlining front-of-house and back-of-house processes.
4. Collaborate with cross-functional teams (merchandising, finance, Boutique experts) to improve inventory flows, delivery of goods, and minimize discrepancies.
5. Manage selling costs budgets for the Boutiques.
6. Drive initiatives to enhance exceptional client services and ensure consistency with the Maison’s standards.
7. Coordinate and develop communities of experts: key-users, administrators, and omni-channel ambassadors.
8. Ensure compliance with group and brand procedures, implementing new regulations and policies by training Boutique teams and coordinating with External Boutiques and Watch Specialists.
9. Oversee the implementation and performance of digital tools dedicated to internal communication, stock management, and sales processes.
10. Work closely with Boutique experts, Cartier, and Richemont colleagues on audit findings, developing and implementing action plans.
11. Manage operational aspects of Boutique renovation projects with the SDP department, including on-site task management.

1. Experience in the luxury retail industry with a university or business school background.

1. Excellent communication skills and a people-oriented, empathetic training approach.
2. Entrepreneurial mindset with a solution-oriented and creative approach.
3. Relentless pursuit of excellence with a resilient attitude.
4. Comfortable with traveling in a decentralized market.
5. Fluency in German and English.

Proven experience in the luxury retail industry, preferably with a background in managing operations and strategic projects.

University degree or business school qualification.

Comprehensive benefits package including opportunities for professional development and career advancement within a prestigious luxury brand.

Cartier fosters a culture of innovation, excellence, and collaboration. The brand values creativity and encourages its employees to pursue excellence in a supportive and dynamic environment. As part of the Richemont Group, Cartier offers a global network of opportunities and a commitment to sustainability and ethical practices.