Cartier Client Services Operations Specialist

Cartier, a distinguished name in the realm of luxury, is part of the Richemont Group, a global leader in the luxury goods industry. As an employer, Cartier is renowned for its commitment to excellence, fostering an environment where innovation and tradition coexist harmoniously. The brand offers a dynamic workplace that values creativity, diversity, and the pursuit of perfection.

1. Manage stock flows, including product entries, transfers, consignments, submissions, and shipments.
2. Ensure quantitative and qualitative compliance of each stock movement.
3. Maintain data quality and updates in the App2US application.
4. Track spare parts orders and verify repair estimates from workshops.
5. Monitor repair follow-up sheets and manage repair anomalies.
6. Actively participate in general and partial inventories, ensuring accuracy and addressing discrepancies proactively.
7. Ensure strict adherence to the Maison and Group's compliance rules.
8. Control payment methods daily during the cash closing process.
9. Follow up on the collection of required documentation (AML, tax refunds, data protection, etc.).
10. Ensure adherence to commercial procedures (discounts, returns, exchanges, reservations, etc.).
11. Support sales advisors during transactions.
12. Maintain organized and clean storage and workspaces to ensure a professional environment.
13. Perform opening and closing duties of the boutique as per the schedule.
14. Contribute to the integration and training of new team members.
15. Propose improvements to enhance individual and collective performance.

1. Excellent interpersonal and communication skills
2. Integrity, discretion, and professional ethics
3. Proficiency in stock management software
4. Customer-oriented mindset
5. Meticulous attention to detail
6. Fluent in English

Experience in luxury retail operations or client services is preferred.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within a prestigious global brand.

Cartier fosters a culture of excellence and innovation, where employees are encouraged to contribute ideas and collaborate in a supportive and inclusive environment. The brand values integrity, discretion, and a commitment to delivering exceptional client experiences.