Cartier Client Services Assistant

Cartier, a distinguished leader in the realm of high-end jewelry and the second largest in luxury watchmaking, has been synonymous with craftsmanship and excellence since 1847. As part of the Richemont Group, Cartier is more than a mere company; it is a maison that has transformed its creations into legendary icons through the dedication of passionate individuals.

1. Adapt services, tools, and procedures from Cartier International to meet the specific needs and constraints of the French market.
2. Ensure deployment, team adoption, and monitoring of these solutions across all relevant networks, collaborating with internal boutiques, watch distributors, and customer relations services.
3. Act as a liaison for market needs with Cartier International.
4. Coordinate between markets for client visits or specific requests.
5. Analyze and manage customer feedback from questionnaires in collaboration with relevant departments to identify strengths and areas for improvement, contributing to action plans for customer satisfaction excellence.
6. Share best practices within the French subsidiary and with Cartier International.
7. Monitor and communicate results from various customer satisfaction metrics, implementing appropriate actions if necessary.
8. Analyze performance reports and indicators for Client Services across all networks.
9. Communicate results in a relevant format and frequency to optimize activity management.
10. Develop and implement action plans to improve results in collaboration with CRM, boutiques, Customer Relations, and partners.
11. Contribute to the deployment of Client Services training, organizing and coordinating between workshops and boutiques.

1. Initial experience in project management, retail, and/or customer service.

1. Patience and strong listening skills.
2. Excellent interpersonal skills.
3. Flexibility and adaptability.
4. Discretion.
5. Autonomy and organizational skills.
6. Teamwork and collective success orientation.
7. Analytical skills.
8. Customer service and results orientation.
9. English proficiency at B2 level.

Initial experience in project management, retail, or customer service is required.

Opportunity to work with a leading luxury brand and gain valuable experience in client services and project management.

Cartier fosters a culture of excellence, innovation, and collaboration, where passion for luxury and craftsmanship is celebrated. Employees are encouraged to contribute to the maison's legacy while achieving personal and professional growth.