Cartier Client Services Advisor

Cartier, a distinguished name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of the Richemont Group, Cartier offers a dynamic and multicultural work environment, fostering growth and development across its global network. The brand is dedicated to crafting timeless pieces that create lasting memories for its clientele.

1. Provide exceptional customer service via phone and web-based channels, maintaining the high standards associated with the Cartier brand.
2. Identify and capitalize on sales opportunities while ensuring customer engagement and satisfaction.
3. Deliver expert knowledge on Cartier products and services, supporting clients in selecting the perfect items for significant occasions.
4. Uphold brand guidelines and quality standards in all customer interactions.
5. Collaborate with team members to enhance service delivery and operational efficiency.

1. Fluency in Dutch and English, with excellent communication skills.
2. Proven experience in a customer service or client advisory role, preferably within the luxury sector.
3. Strong commercial acumen and the ability to identify sales opportunities.
4. Attention to detail and a proactive approach to problem-solving.

1. Excellent interpersonal and communication skills.
2. Ability to work effectively in a multicultural and diverse environment.
3. Proficiency in using customer service tools and systems.
4. Strong organizational and multitasking abilities.

Previous experience in a client-facing role within the luxury industry is preferred.

Bachelor's degree or equivalent experience in a related field.

Competitive compensation package including base salary, 13th month bonus, end-of-year bonus, commission, and full reimbursement of travel costs.

Comprehensive benefits package, including opportunities for professional development and international career growth.

Cartier's Amsterdam office is a vibrant hub of diversity, with 37 nationalities represented. The company values a collaborative and supportive work environment, where team members are encouraged to share ideas and grow together. Regular social events foster a sense of community and camaraderie.