Cartier Client Service Associate

Madrid • Spain

Sunday, May 11, 2025

Cartier, a distinguished name in the luxury fashion industry, is part of the Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a prestigious work environment where innovation and tradition coexist. As an employer, Cartier is committed to fostering a culture of excellence, creativity, and dedication, providing its employees with opportunities for growth and development within the luxury sector.

1. Welcome each client with personalized interaction while adhering to the Maison's service policy.
2. Identify and address clients' requests and needs to ensure satisfaction within the boutique.
3. Maintain close relationships and regular communication with the Client Services Manager, providing feedback and proposing client development initiatives.
4. Collaborate with the Client Services administrator, watchmaker, and jeweler to follow up on client files.
5. Manage the flow of Repair Order steps, including notification, estimation, billing, and archiving.
6. Contribute to after-sales service indicators by enhancing turnover and reducing complaints, return rates, and service delays.
7. Advise clients on recommended services, product sales, and technical aspects.
8. Organize and maintain documents related to sales, stock, transfers, repairs, and other boutique records.
9. Implement the Client Service action plan as directed by Retail Management.

1. Previous experience in Fine Jewelry or Watches

1. Excellent written and spoken communication skills in English and Spanish; proficiency in additional languages is advantageous.
2. Strong attention to detail, empathy, confidence, and a solution-oriented mindset.
3. Client-focused with strong teamwork abilities.
4. Proficiency in MS Office applications.

Previous experience in the fine jewelry or watch industry is required.

Cartier offers a prestigious work environment with opportunities for professional growth and development within the luxury sector.

Cartier fosters a culture of excellence, creativity, and dedication, where employees are encouraged to innovate while upholding the brand's tradition of luxury and elegance. The work environment is collaborative, supporting team goals and individual growth.