Cartier Client Service Associate

Cartier, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless creations. As part of the Richemont Group, Cartier offers a prestigious work environment where excellence is not just expected but celebrated. Employees are part of a legacy that values innovation, creativity, and a commitment to unparalleled luxury.

1. Serve as the primary point of contact for clients seeking after-sales service for Cartier products.
2. Provide expert advice and guidance throughout the service process, ensuring client satisfaction.
3. Assist the boutique team in delivering exceptional service and support the Boutique Watchmaker in ensuring a seamless process.
4. Monitor client files and ensure the follow-up of key after-sales service indicators.
5. Understand client needs, provide solutions, and address service objections with clarity and expertise.
6. Manage repair workflows and ensure timely communication and reporting.
7. Capture client data to enhance satisfaction and contribute to after-sales turnover.
8. Drive service sales and advise clients on service and product options.
9. Manage stock and inventory effectively.

1. Minimum of 3 years in client service, preferably within the luxury sector.
2. University degree.
3. Strong knowledge of Cartier products and services.
4. Fluency in English and Arabic.

1. Excellent communication and interpersonal skills.
2. Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
3. Strong organizational and attention to detail skills.
4. Ability to manage stress and confidentiality.
5. Adaptability to changing priorities.
6. Experience in budget management.

Minimum of 3 years in client service, with a preference for experience in the luxury sector, particularly in watchmaking and jewelry.

University degree required.

Cartier offers a supportive environment that values diversity and inclusion, providing exciting opportunities for professional and personal growth. Employees benefit from being part of a prestigious brand known for its commitment to excellence.

Cartier fosters a workplace culture that celebrates diversity and inclusion, recognizing the unique contributions of each employee. The Maison values creativity and knowledge, encouraging a collaborative environment where differences are leveraged to achieve excellence.