Cartier Client Service Ambassador

Cartier, a distinguished entity within the Richemont Group, is renowned for its commitment to diversity and inclusion, fostering a workplace that mirrors the rich tapestry of its clientele. As a leader in the luxury sector, Cartier champions creativity and excellence, ensuring its workforce is as diverse as the communities it serves.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet and exceed service timeframes and client expectations with Maison-appropriate follow-up.
3. Understand client needs and identify appropriate solutions.
4. Communicate effectively with clients, providing technical explanations of services.
5. Execute Cartier Service Policies to deliver a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
7. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend services and products.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Participate in Boutique projects, including inventory, organization, and restocking of supplies.
13. Maintain visual standards and product maintenance in display cases.

1. College degree preferred.
2. 2 to 5 years of experience in luxury retail, service, or hospitality.
3. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours, including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency in MS Office; SAP knowledge preferred.
4. Additional language skills (Mandarin, Portuguese, Russian) are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail with the ability to handle multiple tasks simultaneously.
8. Professional image in personal appearance, manner, and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality.

College degree preferred.

Target salary is $26-$29 per hour.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are provided to support community initiatives.

Cartier, as part of the Richemont Group, is dedicated to crafting the future by fostering an inclusive environment where creativity thrives. The company values diversity and encourages employees to contribute to their communities, reflecting its commitment to social responsibility and excellence.