Cartier Client Service Ambassador

Cartier, a distinguished member of the Richemont Group, is renowned for its commitment to excellence and innovation in the luxury goods sector. As an employer, Cartier North America celebrates diversity and inclusion, fostering a creative environment where varied perspectives are valued. The company is dedicated to building a workforce that mirrors the diversity of its clientele and the communities it serves.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet and exceed service timeframes and client expectations for Maison-appropriate follow-up.
3. Understand client needs and discuss appropriate solutions.
4. Communicate and respond to client inquiries with strong technical knowledge of services.
5. Execute Cartier Service Policies to provide an exceptional client experience.
6. Perform basic product services including strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
7. Uphold Cartier Client Experience ideals with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend services and product sales.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Support Boutique projects such as inventory, organization, and restocking of supplies.
13. Maintain proper visual standards and product maintenance in display cases.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements and jewelry preferred.
3. College degree preferred.

1. Availability to work retail hours including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency in MS Office; SAP knowledge preferred.
4. Additional language skills (Mandarin, Portuguese, Russian) are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail with the ability to handle multiple tasks with precision.
8. Professional image in personal appearance, manner, and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Target salary is $26-$29 per hour.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off for community engagement.

Cartier fosters a culture of diversity and inclusion, where creativity and knowledge are cultivated to achieve excellence. The workplace environment is supportive, encouraging employees to contribute to their communities and embrace a balanced work-life dynamic.