Cartier Client Service Ambassador

New York • USA

Tuesday, August 19, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities. The company believes in empowering creativity and knowledge to achieve excellence.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet or exceed service timeframes and client expectations for appropriate follow-up.
3. Understand client needs and discuss suitable solutions.
4. Communicate technical explanations of service clearly to clients.
5. Execute Cartier Service Policies to ensure a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
7. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend services and products.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Adhere to Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Support Boutique projects such as inventory management, organization, and restocking supplies.
13. Maintain visual standards and product organization in display cases.

1. College degree preferred.
2. 2 to 5 years of experience in luxury retail, service, or hospitality.
3. General knowledge of timepiece movements and jewelry preferred.

1. Availability to work retail hours, including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency in MS Office; SAP knowledge preferred.
4. Additional language skills (Mandarin, Portuguese, Russian) are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail with the ability to multitask with precision.
8. Professional appearance, manner, and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Expected salary range: $33,000 - $50,000, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance program, and volunteer days off.

Cartier, as part of the Richemont Group, is dedicated to crafting the future with a focus on employee well-being and community engagement. The company values diversity, inclusion, and creativity, fostering an environment where employees are encouraged to make a difference.