Cartier Client Service Administrator

Cartier, a distinguished name in the luxury sector, is part of the Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless creations, Cartier offers a unique working environment where creativity and diversity are celebrated. The brand is committed to fostering a workforce that reflects the diversity of its clientele and communities, providing equal opportunities for all.

1. Manage the Care Service administration within the boutique, ensuring seamless operations from registration to payment.
2. Implement Cartier Client Service rules and policies to uphold the brand's esteemed client experience.
3. Accurately record client data and manage notifications recorded by boutique staff.
4. Coordinate with boutique staff, watchmakers, and jewelers to follow up on client repair orders and update clients as necessary.
5. Conduct quality control and billing for in-boutique services and platform repair orders.
6. Respond to client inquiries via phone, email, or letter, maintaining high standards of communication.
7. Monitor stock of spare parts, leather straps, and Care Service accessories, preparing and placing orders as needed.
8. Assist with inventory checks and manage repair order delivery processes with brand partners.

1. Experience in an administrative or client service role, preferably within the luxury industry.
2. Fluency in English; additional languages are advantageous.

1. Strong organizational and time management skills.
2. Excellent verbal and written communication abilities.
3. Proficiency in Microsoft Office and Outlook; SAP experience is beneficial.
4. Client-focused with strong business acumen and problem-solving skills.
5. Proactive and positive attitude towards colleagues and clients.
6. Attention to detail and ability to manage multiple tasks simultaneously.

Previous experience in an administrative or client service-oriented role, ideally within the luxury sector.

Cartier offers a supportive environment that encourages professional and personal growth, embracing diversity and inclusion to inspire excellence and creativity.

Cartier values the uniqueness of its people and fosters a workplace where diversity is leveraged to achieve excellence. The brand is committed to creating an inclusive environment that reflects the diversity of its clients and communities, offering equal opportunities for all.