Cartier Client Service Administrator

Bangkok • Thailand

Friday, December 20, 2024

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in luxury with a portfolio of prestigious brands. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and enriching work environment that values excellence and innovation.

1. Serve as a Maison Ambassador, upholding the Cartier Client Experience and embodying luxury service standards.
2. Welcome each client with personal interaction, ensuring compliance with Cartier's sales and service policies.
3. Implement the Customer Service action plan as provided by Retail Management.
4. Understand client requests and provide appropriate solutions, explaining technical aspects in client-friendly terms.
5. Maintain regular communication with boutique watchmakers and ensure a seamless service process.
6. Manage notifications, including creating, attributing, and controlling them, and communicate with clients regarding repair status.
7. Follow up on client files in collaboration with boutique staff, watchmakers, and jewelers, ensuring accurate status and lead-time control.
8. Organize and maintain all documents related to sales, stock, transfers, repairs, and other boutique documents.
9. Oversee stock management, including follow-up, inventories, order preparation, and delivery coordination.
10. Ensure the follow-up of key indicators linked to after-sales service, enhancing customer satisfaction and monitoring daily reports.

1. Bachelor’s degree with 2-3 years of client service experience in a luxury brand.
2. Experience in watchmaking and jewelry is highly appreciated.
3. Fluency in English; proficiency in a third language is advantageous.
4. Excellent verbal and written communication skills.
5. Strong interpersonal skills, solution-oriented, client-focused, and a good team player.
6. Attention to detail and ability to manage multiple tasks simultaneously.
7. Proficiency in MS Office; knowledge of SAP is a plus.

1. Client service excellence
2. Technical explanation and objection handling
3. Communication and interpersonal skills
4. Document and stock management
5. Data analysis and reporting

2-3 years of client service experience in a luxury brand, preferably with exposure to watchmaking and jewelry.

Bachelor’s degree

Competitive benefits package including opportunities for professional development within the Richemont Group.

Cartier fosters a culture of excellence, innovation, and collaboration. As part of the Richemont Group, employees are encouraged to grow and develop within a supportive and dynamic environment that values creativity and dedication to luxury service.