Cartier Client Relations Centre Ambassador

Singapore • Singapore

Friday, May 23, 2025

Cartier, a prestigious name in the luxury industry, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier offers a unique opportunity to work within a dynamic and innovative environment that values excellence, creativity, and the highest standards of service. The brand is committed to fostering a culture of client-centricity and expertise, particularly within its Client Relations Centre (CRC).

1. Facilitate online and phone sales to achieve set goals and objectives.
2. Handle inbound and outbound customer interactions via telephone, email, live chat, and social media within the SEAO region.
3. Deliver brand information to customers and collect valuable feedback for the brand.
4. Accurately process all required data in compliance with group data security policies.
5. Escalate emergency system issues to the team leader promptly and report any system improvement suggestions.
6. Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader.
7. Adhere to company policies and procedures, maintaining a professional image of the Group.
8. Collaborate with the existing Customer Service team for repairs and after-sales service requests.

1. Experience in call center or customer service management is preferred.
2. Knowledge of contact center management tools, ideally SalesForce, including CRM, interaction management, telephony, and social media management.
3. Familiarity with quality monitoring tools and customer satisfaction strategies.
4. Operational experience with workforce management and scheduling tools in a contact center environment.
5. Fluency in additional languages such as Mandarin or Vietnamese is advantageous.

1. Excellent communication skills.
2. Ability to create and sustain positive relationships.
3. Knowledgeable about customer service and continuous quality improvement.

Preferred experience in call center or customer service management.

Opportunities to contribute to the success and culture of Cartier's CRC, enhance luxury industry knowledge, and access career development within Cartier and the Richemont Group.

Cartier fosters a culture of excellence and innovation, emphasizing client-centricity and expertise. The company values creativity and the highest standards of service, providing a dynamic environment for professional growth and development.