Cartier Client Marketing Platform Program Manager

Paris • France

Thursday, March 20, 2025

Cartier, a distinguished name in the luxury sector, is part of the Richemont Group, a global leader in luxury goods. Renowned for its exquisite craftsmanship and innovative designs, Cartier offers a dynamic and enriching work environment where creativity and excellence are at the forefront. As an employer, Cartier is committed to fostering talent and encouraging professional growth within its prestigious brand.

1. Define strategic orientations for the Client Marketing Platform to maximize client engagement.
2. Coordinate a team of business owners to ensure consistency and coordination of delivery and maintenance for platform products.
3. Manage a team of two business owners and one external consultant.
4. Create and maintain a joint ambition for platform development.
5. Assess platform performance and maintain the roadmap.
6. Serve as the point of contact for Richemont Group Platforms teams and LNR Engage.
7. Contribute to strategic and transversal presentations.
8. Ensure seamless collaboration and coordination between business owner teams.
9. Oversee maintenance and improvement requests for prioritization, including roadmaps with Group Tech.
10. Gather priorities and needs of business owners and assess them for program interest.

1. Minimum 10-12 years of experience in CRM, Marketing Technologies, or Digital Agencies.
2. Proficiency in English and French.

1. Leadership and management skills
2. Exceptional time management, facilitation, and organizational skills
3. Change management
4. Ability to set and articulate a strategic vision for complex programs
5. Influencing and transversal management skills
6. Experience in Client Data and Digital Marketing processes
7. Analytical and innovative mindset with problem-solving skills
8. Client-oriented and result-oriented
9. Excellent interpersonal and communication skills
10. Ability to interact with a wide variety of people
11. Strong internal communication skills
12. Flexibility and independent working style
13. Expertise in the Luxury Retail Industry is a plus

A minimum of 10-12 years in CRM, Marketing Technologies (Salesforce or equivalent), or Digital Agencies is required.

Cartier offers a comprehensive benefits package that includes opportunities for professional development and career advancement within the prestigious Richemont Group.

Cartier's workplace culture is defined by its commitment to excellence, innovation, and creativity. Employees are encouraged to push boundaries and explore new ideas while working collaboratively in a supportive and inclusive environment. The brand values diversity and fosters a culture of respect and empowerment.