Cartier Client Experience Manager

Istanbul • Turkey

Tuesday, June 17, 2025

Cartier, a distinguished name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, a global leader in luxury, Cartier offers a dynamic and inclusive workplace where innovation and tradition converge. The brand is committed to fostering a diverse workforce that reflects the richness of its clientele and communities, ensuring a creative and empowering environment for all employees.

1. Develop and implement a comprehensive client experience strategy aligned with Cartier’s global standards, tailored to local client expectations.
2. Co-develop and lead the Clienteling strategy with the Commercial Director and MCC Director, ensuring effective implementation.
3. Elevate hospitality standards across all boutiques and points of sale, introducing efficient solutions for waiting times.
4. Define and implement a client treatment strategy to support recruitment, retention, loyalty, and upgrade objectives, in coordination with the CRM team.
5. Ensure adherence to treatment guidelines for key celebratory moments, including gifting, communications, and bespoke experiences.
6. Track and evaluate the ROI of client treatment initiatives to ensure value-driven outcomes.
7. Collaborate with High Jewelry, Marketing, and Commercial teams to develop and execute bespoke experiences for High-End clients.
8. Lead the execution of events and activations, overseeing the end-to-end event process.
9. Build and maintain strong relationships with strategic suppliers and affinity partners.

1. Minimum of 7-10 years of professional experience in Events, Client Treatment, Client Development, or CRM roles, ideally within the luxury retail or hospitality sectors.
2. Bachelor’s degree required; Master’s degree or MBA preferred.

1. Strong client-facing experience, including event planning and execution.
2. Proven track record of budget management and negotiations with third parties.
3. Excellent communication and interpersonal skills with the ability to engage, influence, and collaborate with diverse stakeholders.
4. Adaptability in times of ambiguity and instability, with a strong advocacy for customer-centric thinking.
5. Energetic, curious, autonomous, and proactive demeanor.
6. Analytical thinking with strong mental agility.
7. Exceptional multi-tasking, prioritization, and project management skills.
8. Proficiency in budget management and excellent computer skills (Microsoft Word, Excel, and PowerPoint).
9. Fluency in English; Turkish or French is a plus.

A minimum of 7-10 years in Events, Client Treatment, Client Development, or CRM roles, ideally within the luxury retail or hospitality sectors.

Bachelor’s degree required; Master’s degree or MBA preferred.

Cartier offers a supportive environment that fosters professional and personal growth, embracing diversity and inclusion to inspire creativity and excellence.

Cartier prides itself on being a unique workplace where diversity and inclusion are not only embraced but celebrated. The brand values the singularity of its employees, fostering an environment where creativity and knowledge thrive. As part of the Richemont Group, Cartier is committed to creating a workforce that mirrors the diversity of its clients and communities, offering equal opportunities for all.