Cartier Client Experience Coordinator

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and the communities it serves. The brand is dedicated to nurturing creativity and excellence by embracing a wide array of backgrounds, experiences, and identities.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions and experiences.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences through product presentation, sales finalization, and service requests.
6. Support client development activities, including data entry and report management.
7. Provide personal services such as directions, reservations, and entertainment requests.
8. Manage boutique traffic flow and appointment booking tools.
9. Maintain the boutique's visual standards and inventory control processes.
10. Collaborate with the Operations Coordinator on supply inventory and product movement.
11. Participate in boutique opening and closing procedures.
12. Develop brand knowledge and ensure compliance with security and operational procedures.
13. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are beneficial.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work in a fast-paced, evolving environment.
5. Strong attention to detail and multitasking abilities.
6. Collaborative approach with a positive attitude.
7. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected Salary: $24 per hour. Salaries will be negotiated based on relevant skills and experience. This position is payrolled by a third party.

The role offers an opportunity to work in a prestigious luxury environment with potential for professional growth and development.

Cartier North America champions a culture of inclusivity and creativity, striving to provide an exceptional client experience through a unified and collaborative team approach. The brand values diversity and encourages a supportive and dynamic workplace.