Cartier Client Experience Coordinator

Tysons Corner • USA

Tuesday, March 25, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury goods sector. As an employer, Cartier North America is committed to fostering a diverse and inclusive workplace that mirrors the rich diversity of its clientele. The company values creativity and knowledge, striving to deliver unparalleled excellence through a workforce that is as diverse as the communities it serves.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences through product presentation, sales finalization, and client data capture.
6. Handle quick service requests and personalization services such as strap changes and engraving.
7. Support client development activities, including data entry and report management.
8. Provide concierge-level services, including restaurant reservations and entertainment requests.
9. Manage boutique traffic flow and appointment booking tools.
10. Maintain the sales floor, wrap rooms, and customer service areas to ensure optimal appearance.
11. Assist with merchandising, inventory control, and boutique supply inventory management.
12. Participate in daily boutique setup and breakdown.
13. Develop brand knowledge to convey Cartier heritage and values.
14. Ensure compliance with security and operational procedures.
15. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work in a fast-paced, evolving environment.
5. Strong attention to detail and multitasking abilities.
6. Collaborative approach with a positive attitude.
7. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Opportunities for professional development and training within a prestigious luxury brand.

Cartier prides itself on a culture of inclusivity and creativity, where employees are encouraged to bring their unique perspectives to the table. The company fosters an environment of collaboration and continuous learning, ensuring that every team member feels valued and empowered to contribute to the brand's legacy of excellence.