Cartier Client Experience Coordinator

Tysons • USA

Tuesday, August 19, 2025

Cartier, a prestigious name in luxury goods, is part of the Richemont Group, a global leader in the luxury industry. Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the rich diversity of its clientele and communities. The brand is renowned for its dedication to excellence, creativity, and innovation, offering employees a dynamic environment where talent is nurtured and empowered.

1. Create exceptional client experiences by delivering a warm welcome and ensuring outstanding hospitality throughout client visits.
2. Manage front podium duties, assisting with appointments and walk-in clients efficiently.
3. Utilize Maison storytelling to enhance client experiences.
4. Support sales associates in setting the stage for impactful client interactions.
5. Facilitate seamless client experiences through appointment preparation, product presentation, and sales finalization.
6. Assist clients with service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Handle phone duties, including incoming calls and appointment setting.
10. Strive to exceed all KPIs consistently.
11. Optimize boutique environment by managing traffic flow and appointment booking tools.
12. Maintain sales floor appearance and assist with merchandising and display maintenance.
13. Partner with Operations Coordinator for inventory management and product movement.
14. Participate in inventory control processes and boutique opening/closing procedures.
15. Organize and track client experience tools and assist with special projects.
16. Develop brand knowledge and comply with security and operational procedures.
17. Stay informed on industry news and competition.
18. Collaborate with the boutique team to share best practices.
19. Uphold Cartier standards in personal appearance and demeanor.
20. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with accuracy.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Cartier offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Cartier is dedicated to creating an inclusive workplace where diversity is celebrated, and creativity is encouraged. The brand values collaboration and innovation, striving to provide an exceptional client experience through a unified and dynamic team.