Cartier Client Experience Coordinator

Cartier, a prestigious name in the luxury jewelry and watchmaking industry, is part of the Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workplace that reflects the rich diversity of its clientele. The brand prides itself on delivering unparalleled client experiences and maintaining a culture of excellence and innovation.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences, including product presentation and sales finalization.
6. Handle quick service requests and personalization services for clients.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
9. Assist with phone duties, including managing incoming calls and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment booking tools.
11. Maintain sales floor and display standards, ensuring cleanliness and organization.
12. Collaborate with Operations Coordinator for inventory management and product movement.
13. Participate in inventory control processes and boutique setup/breakdown.
14. Develop brand knowledge and comply with security and operational procedures.
15. Contribute to a positive team environment, leveraging personal and team expertise.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail with multitasking ability.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Cartier offers a dynamic work environment with opportunities for professional growth and development within the luxury retail sector.

Cartier fosters a culture of inclusivity and creativity, encouraging employees to embrace diversity and innovation. The brand is dedicated to creating a collaborative and supportive workplace that values excellence and continuous learning.