Cartier Client Experience Coordinator

Toronto • Canada

Tuesday, August 19, 2025

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a global leader in the design, manufacturing, and distribution of luxury products. Cartier North America is committed to fostering a diverse and inclusive workplace that reflects the diversity of its clientele and communities. The brand is renowned for its dedication to excellence and innovation, creating an environment where creativity thrives and employees are empowered to deliver exceptional client experiences.

1. Support the execution of the client experience strategy and identify opportunities for improvement in the boutique.
2. Deliver exceptional hospitality and personalized service to clients, ensuring a seamless and memorable experience.
3. Assist with front podium duties, managing appointments and walk-in clients efficiently.
4. Utilize Maison storytelling to enhance client engagement and support sales associates in appointment preparation.
5. Facilitate seamless client experiences through appointment preparation, product presentation, and sales finalization.
6. Assist clients with service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide concierge-level services, including recommendations and reservations.
9. Manage boutique traffic flow and appointment booking tools.
10. Ensure the upkeep and appearance of the sales floor and support merchandising efforts.
11. Partner with the Operations Coordinator to manage inventory and supply needs.
12. Participate in inventory control processes and ensure successful annual inventory.
13. Develop brand knowledge to convey Cartier heritage and values.
14. Comply with security and operational procedures.
15. Foster a collaborative and positive boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Attention to detail and ability to multitask with precision.
6. Collaborative approach with a positive attitude.
7. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Cartier offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Cartier is dedicated to creating a workplace culture that values diversity, inclusion, and creativity. The brand promotes a collaborative environment where employees are encouraged to share ideas and contribute to the brand's legacy of excellence.