Cartier Client Experience Coordinator

Cartier, a distinguished name in the realm of luxury, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the diverse clientele it serves. The company values creativity and knowledge, which are nurtured through embracing diversity and inclusion, thereby delivering unparalleled excellence.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance client interactions.
4. Assist sales associates with appointment preparation and client engagement.
5. Facilitate seamless client experiences by assisting with appointment preparation, client entertainment, product presentation, and sales finalization.
6. Handle quick service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
9. Manage phone duties, including handling incoming calls and setting appointments.
10. Optimize boutique environment by managing traffic flow and maintaining the appointment booking tool.
11. Support sales floor, wrap rooms, and CS areas upkeep and appearance.
12. Assist with merchandising, display maintenance, and inventory control processes.
13. Collaborate with Operations Coordinator on boutique supply inventory and product movement.
14. Participate in daily boutique setup and breakdown.
15. Develop brand knowledge and comply with security and operational procedures.
16. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with precision.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $23 to $24 per hour. Salaries will be negotiated based on relevant skills and experience. This position is payrolled by a third party.

Benefits include opportunities for professional development and a collaborative work environment.

Cartier North America is dedicated to creating an inclusive and empowering workplace that celebrates diversity. The company strives for excellence and innovation, fostering a culture where creativity thrives and employees are encouraged to contribute their unique perspectives.