Cartier Client Experience Coordinator

Short Hills • USA

Tuesday, August 19, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in the luxury industry. Cartier North America prides itself on fostering a diverse and inclusive workforce, reflecting the varied backgrounds and experiences of its clientele. The brand is committed to excellence and innovation, ensuring that its team embodies the creativity and knowledge necessary to deliver unparalleled service and products.

1. Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance client experiences.
4. Assist sales associates with impactful discovery and pre-appointment browsing.
5. Facilitate seamless client experiences by supporting front-of-house and back-of-house activities, including appointment preparation and sales finalization.
6. Assist clients with quick service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and execution of client treatments.
8. Provide high-level personal services, such as making restaurant reservations and entertainment requests.
9. Manage phone duties, including incoming calls and appointment setting.
10. Optimize boutique environment by supporting traffic flow and managing appointment booking tools.
11. Maintain sales floor and display standards, ensuring cleanliness and proper visual merchandising.
12. Partner with Operations Coordinator for inventory management and supply replenishment.
13. Assist with inventory control processes and participate in boutique opening/closing procedures.
14. Develop brand knowledge to convey Cartier heritage and comply with security and operational procedures.
15. Contribute to a positive boutique environment by leveraging personal and team savoir-faire.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends, and travel for training.
5. Strong analytical, organizational, and interpersonal communication skills.
6. Understanding of client service needs and priorities.
7. Attention to detail with multitasking ability.
8. Collaborative approach with a 'can do' attitude.
9. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Cartier fosters a culture of inclusivity and diversity, encouraging creativity and innovation. The brand values collaboration and professional growth, ensuring a supportive and dynamic work environment that aligns with its commitment to excellence.