Cartier Client Experience Coordinator
Cartier, a distinguished name in the luxury sector, is part of the esteemed Richemont Group. Renowned for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele. The brand is dedicated to delivering unparalleled client experiences across its North American boutiques, ensuring a consistent and exceptional service that enhances client loyalty and satisfaction.
- Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout the client visit.
- Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling and heritage to enhance client interactions.
- Assist sales associates with appointment preparation, client entertainment, and product presentation.
- Facilitate seamless client experiences, including appointment preparation, sales finalization, and client data capture.
- Assist clients with service requests, repairs, and personalization needs.
- Support client development activities, including data entry and report management.
- Provide high-level personal services, including directions, reservations, and entertainment requests.
- Assist with phone duties, including handling incoming calls and appointment setting.
- Optimize boutique environment by managing traffic flow and appointment bookings.
- Support general upkeep and appearance of sales floor and client service areas.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator to manage boutique supply inventory and product movement.
- Assist with inventory control processes to ensure successful annual inventory.
- Participate in daily set up and break down of boutique for opening/closing.
- Assist with organization and tracking of client experience tools.
- Develop fundamental brand knowledge to convey Cartier heritage and values.
- Understand and comply with security and operational procedures.
- Remain current on industry news and local/global competition.
- Strive for operational excellence and uphold standards.
- Share and collaborate best practices with the boutique team.
- Contribute to a positive and productive boutique environment.
- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and use of technology.
- MS Office experience required; SAP knowledge preferred.
- Additional language skills are a plus.
- Ability to work retail hours, including weekends, and travel for training as needed.
- Excellent analytical, organizational, and interpersonal communication skills.
- Strong understanding of client service needs and priorities.
- Strong attention to detail with the ability to handle multiple tasks simultaneously.
- Collaborative approach with a 'can do' attitude.
- Intellectual curiosity and passion for learning.
Previous experience in luxury retail, service, or hospitality industry is a plus.
Associate’s or Bachelor’s degree preferred.
Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
Cartier fosters a culture of excellence, diversity, and inclusion, where creativity and knowledge are empowered to deliver exceptional client experiences. The brand is committed to creating a workforce that reflects the diversity of its clients and communities, promoting a collaborative and innovative work environment.


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