Cartier Client Experience Coordinator

Short Hills • USA

Thursday, April 3, 2025

Cartier, a distinguished name in luxury, is part of the Richemont Group, a global leader in the luxury goods industry. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and inclusive work environment where diversity is celebrated. The brand is committed to fostering creativity and excellence, ensuring that its workforce reflects the diverse clientele it serves.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client engagement and experience.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences by assisting with product presentation, sales finalization, and client data capture.
6. Handle quick service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including reservations and entertainment requests.
9. Manage phone duties, including incoming calls and appointment setting.
10. Optimize boutique environment by managing traffic flow and maintaining visual standards.
11. Assist with inventory control and boutique supply management.
12. Participate in daily boutique setup and breakdown.
13. Develop brand knowledge to convey Cartier heritage and values.
14. Comply with security and operational procedures.
15. Contribute to a positive and collaborative team environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work in a fast-paced, evolving environment.
5. Strong attention to detail and multitasking abilities.
6. Collaborative approach with a positive attitude.
7. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

The position offers a collaborative work environment with opportunities for professional growth and development.

Cartier promotes a culture of inclusivity and creativity, valuing diverse perspectives and fostering a collaborative and innovative workplace. The brand is dedicated to providing exceptional client experiences and upholding its legacy of luxury and excellence.