Cartier Client Experience Coordinator

Scottsdale • USA

Thursday, July 17, 2025

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities. This dedication to diversity and inclusion fuels creativity and excellence, ensuring a unified and exceptional client experience across its network.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparation and client engagement.
5. Facilitate seamless client experiences by supporting front-of-house and back-of-house activities, including appointment preparation, client entertainment, and sales finalization.
6. Handle quick service requests such as repair drop-offs, personalization requests, and complimentary services.
7. Assist with client development activities, including data entry and report management.
8. Provide high-level personal services, including making reservations and creating informational materials.
9. Support phone duties, including handling incoming calls and appointment setting.
10. Aim to exceed all KPIs consistently.
11. Optimize boutique environment by managing traffic flow and appointment bookings.
12. Support general upkeep and appearance of sales floor and client service areas.
13. Assist with merchandising and display maintenance.
14. Partner with Operations Coordinator for inventory management and supply replenishment.
15. Participate in inventory control processes and boutique opening/closing procedures.
16. Develop brand knowledge to convey Cartier heritage and values.
17. Comply with security and operational procedures.
18. Contribute to a positive boutique environment through teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work retail hours, including weekends, and travel for training.
5. Ability to work in a fast-paced, evolving environment.
6. Strong attention to detail and multitasking abilities.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

The role offers opportunities for professional growth and development within a prestigious luxury brand.

Cartier North America prides itself on creating a supportive and inclusive workplace culture that values diversity, collaboration, and excellence. The company is dedicated to fostering an environment where creativity and knowledge thrive, ensuring that employees feel empowered and valued.