Cartier Client Experience Coordinator

Santa Clara • USA

Tuesday, August 19, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury goods sector. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities. The brand is dedicated to nurturing creativity and knowledge, ensuring that its employees are empowered to deliver excellence and innovation.

1. Support the execution of the client experience strategy and identify opportunities for improvement in the boutique.
2. Deliver an exceptional welcome and hospitality to every client upon entry and throughout their visit.
3. Assist with front podium duties, ensuring timely assistance for appointments and walk-in clients.
4. Utilize Maison storytelling and heritage to enhance the client experience.
5. Assist sales associates with appointment preparation, client entertainment, and product presentation.
6. Facilitate seamless client experiences, including appointment preparation, sales finalization, and client data capture.
7. Assist clients with quick service requests and personalization services.
8. Support client development activities, including data entry and report management.
9. Provide high-level personal services, including directions, reservations, and entertainment requests.
10. Assist with phone duties, including incoming calls and appointment setting.
11. Support the flow of boutique traffic and manage the appointment booking tool.
12. Maintain the general upkeep and appearance of the sales floor and other areas.
13. Assist with merchandising and display maintenance.
14. Partner with the Operations Coordinator to manage inventory and supply needs.
15. Participate in inventory control processes and assist with special projects.
16. Develop brand knowledge and comply with security and operational procedures.
17. Contribute to a positive and productive boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends.
5. Excellent analytical, organizational, and interpersonal communication skills.
6. Strong understanding of client service needs and priorities.
7. Attention to detail with the ability to multitask.
8. Collaborative approach with a 'can do' attitude.
9. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $26 to $27 per hour. Salaries will be negotiated based on relevant skills and experience.

This position offers the opportunity to work within a prestigious luxury brand, with potential for professional growth and development.

Cartier promotes a culture of inclusivity and collaboration, where diversity is celebrated and creativity is encouraged. The brand values the unique perspectives and talents of its employees, fostering an environment where innovation thrives and excellence is achieved.