Cartier Client Experience Coordinator

Santa Clara • USA

Tuesday, June 17, 2025

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the varied backgrounds and identities of its clientele. The brand values creativity and knowledge, aiming to deliver excellence through a unified and exceptional client experience across its network.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences through product presentation, sales finalization, and service requests.
6. Support client development activities, including data entry and report management.
7. Provide high-level personal services, including reservations and entertainment requests.
8. Manage boutique traffic flow and appointment booking tools.
9. Maintain sales floor and display standards, supporting merchandising and inventory control.
10. Develop brand knowledge and ensure compliance with security and operational procedures.
11. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Attention to detail and multitasking ability.
6. Collaborative approach with a positive attitude.
7. Intellectual curiosity and passion for learning.

Experience in luxury retail, service, or hospitality industries is beneficial.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $27 per hour, overtime eligible. Salaries will be negotiated based on skills and experience.

This position offers the opportunity to work within a prestigious luxury brand, gaining valuable experience in client relations and luxury retail operations.

Cartier promotes a culture of inclusivity and diversity, valuing creativity and knowledge to deliver excellence. The workplace is collaborative and dynamic, encouraging intellectual curiosity and continuous learning.