Cartier Client Experience Coordinator

San Francisco • USA

Wednesday, August 20, 2025

Cartier, a prestigious name in the world of luxury, operates under the esteemed Richemont Group, known for its commitment to excellence and innovation. As an employer, Cartier North America prides itself on fostering a diverse and inclusive environment where creativity thrives, reflecting the rich diversity of its clientele and communities. The brand is dedicated to delivering unparalleled client experiences through a unified and personalized approach across its North American network.

1. Create exceptional client experiences and ensure outstanding hospitality throughout client visits.
2. Support front podium duties, managing appointments and walk-in clients efficiently.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences, including product presentation and sales finalization.
6. Handle quick service requests and personalization services for clients.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including reservations and entertainment requests.
9. Assist with phone duties and appointment setting for inquiries.
10. Optimize boutique environment, managing traffic flow and appointment booking tools.
11. Maintain sales floor and display standards, supporting merchandising efforts.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Participate in inventory control processes and boutique setup/breakdown.
14. Develop brand knowledge and ensure compliance with security and operational procedures.
15. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality is advantageous.

1. Excellent computer skills with proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail with multitasking ability.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Experience in luxury retail, service, or hospitality is a plus.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $26 per hour. Salaries will be negotiated based on skills and experience. This position is payrolled by a third party.

The position offers a dynamic work environment with opportunities for professional growth and development.

Cartier fosters a culture of inclusivity and creativity, encouraging a collaborative and innovative work environment. The brand values diversity and strives to create a workforce that mirrors the varied backgrounds of its clientele, promoting a sense of belonging and empowerment among its employees.