Cartier Client Experience Coordinator

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier North America is committed to fostering a diverse and inclusive workplace, recognizing that a variety of perspectives enhances creativity and innovation. The brand strives to reflect the diversity of its clientele and communities, ensuring an environment where excellence thrives.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized services.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client experiences and assist sales associates with appointment preparations.
4. Facilitate seamless client experiences by assisting with product presentation, sales finalization, and client entertainment.
5. Handle quick service requests, including repairs, personalization, and complimentary services.
6. Assist with client development activities, including data entry and report management.
7. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
8. Support phone duties, including managing incoming calls and appointment settings.
9. Optimize boutique environment by managing traffic flow and maintaining visual standards.
10. Assist with inventory control processes and boutique supply inventory management.
11. Develop brand knowledge to convey Cartier heritage and ensure compliance with security and operational procedures.
12. Contribute to a positive boutique environment through teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are advantageous.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Attention to detail and ability to multitask with accuracy.
6. Collaborative approach and intellectual curiosity.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $25 per hour. Salaries will be negotiated based on relevant skills and experience.

This position offers the opportunity to work within a prestigious luxury brand, providing exposure to high-level client interactions and professional growth within the luxury retail sector.

Cartier North America values diversity and inclusion, fostering a creative and innovative environment. The brand is dedicated to providing exceptional client experiences and maintaining a productive and unified team atmosphere.