Cartier Client Experience Coordinator

San Diego • USA

Saturday, March 22, 2025

Cartier, a prestigious name in the luxury goods sector, is a part of the Richemont Group, a global leader in luxury retail. Renowned for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workforce that mirrors the rich tapestry of its clientele. The brand is dedicated to creating an exceptional client experience, ensuring that each interaction reflects its storied heritage and commitment to excellence.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions and assist sales associates in pre-appointment preparations.
4. Facilitate seamless client experiences by assisting with appointment preparation, product presentation, and sales finalization.
5. Handle quick service requests, including repair drop-offs, personalization requests, and complimentary services.
6. Assist with client development activities, including data entry and report management.
7. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
8. Support phone duties, including managing incoming calls and setting appointments.
9. Optimize boutique environment by managing traffic flow and maintaining the appearance of sales and CS areas.
10. Assist with merchandising, inventory control, and boutique supply management.
11. Participate in daily boutique setup and breakdown, and assist with special projects as needed.
12. Develop brand knowledge to convey Cartier heritage and ensure compliance with security and operational procedures.
13. Contribute to a positive boutique environment by leveraging personal and team skills to foster collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training as needed.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with precision.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $25 per hour. Salaries will be negotiated based on relevant skills and experience.

This position is payrolled by a third party.

Cartier is dedicated to cultivating a workplace culture that embraces diversity and inclusion, fostering creativity and knowledge. The brand strives to create a productive environment where team members can deliver exceptional client experiences, reflecting the diversity of its clientele and communities.