Cartier Client Experience Coordinator

Palo Alto • USA

Tuesday, August 19, 2025

Cartier, a distinguished name in luxury, operates under the auspices of Richemont, a global leader in the luxury goods industry. Cartier North America is committed to fostering a diverse and inclusive workforce, where creativity and knowledge thrive. The brand is dedicated to delivering unparalleled client experiences, reflecting the diversity of its clientele and communities.

1. Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client experiences.
4. Assist sales associates with impactful discovery and pre-appointment browsing.
5. Facilitate seamless client experiences through appointment preparation, client entertainment, product presentation, and sales finalization.
6. Assist clients with quick service requests and personalization services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Manage phone duties, including incoming calls and appointment setting.
10. Optimize boutique environment by supporting traffic flow and appointment booking.
11. Maintain sales floor, wrap rooms, and CS areas, ensuring visual standards and cleanliness.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Assist with inventory control processes and participate in boutique opening/closing.
14. Organize and track client experience tools and assist with special projects.
15. Develop brand knowledge to convey Cartier heritage and values.
16. Comply with security and operational procedures.
17. Remain current on industry news and community connections.
18. Contribute to a positive boutique environment through teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. MS Office experience required; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends, and travel for training.
5. Excellent analytical, organizational, and interpersonal communication skills.
6. Strong understanding of client service needs and priorities.
7. Attention to detail with ability to multitask accurately.
8. Collaborative approach with a 'can do' attitude.
9. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $26 to $28 per hour. Salaries will be negotiated based on relevant skills and experience.

This position is payrolled by a third party.

Cartier fosters an inclusive and diverse workplace culture that values creativity and knowledge. The brand is dedicated to creating exceptional client experiences and a productive environment, reflecting the diversity of its clients and communities.