Cartier Client Experience Coordinator

New York City • USA

Thursday, September 4, 2025

Cartier, a distinguished name in the realm of luxury, is part of the Richemont Group, a conglomerate renowned for its prestigious brands. Cartier North America is committed to fostering a diverse and inclusive workforce, reflecting the varied backgrounds and identities of its clientele and communities. The brand is dedicated to delivering unparalleled client experiences, ensuring consistency and excellence across its network.

1. Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance the client experience.
4. Assist sales associates with appointment preparation and impactful discovery sessions.
5. Facilitate seamless client experiences by assisting with appointment preparation, client entertainment, product presentation, and sales finalization.
6. Handle quick service requests, repair drop-offs or pickups, and personalization requests.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Assist with phone duties, including incoming calls and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment booking tools.
11. Support sales floor, wrap rooms, and CS area upkeep and appearance.
12. Assist with merchandising and display maintenance.
13. Partner with Operations Coordinator for supply inventory management and product movement.
14. Assist with inventory control processes and participate in boutique setup and breakdown.
15. Organize and track client experience tools and assist with special projects.
16. Develop brand knowledge to convey Cartier heritage and values.
17. Comply with security and operational procedures.
18. Remain current on industry news and competition.
19. Contribute to a positive and productive boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. MS Office experience required; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends, and travel for training.
5. Excellent analytical, organizational, and interpersonal communication skills.
6. Strong understanding of client service needs and priorities.
7. Attention to detail with the ability to multitask accurately.
8. Collaborative approach with a 'can do' attitude.
9. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary: $24 per hour (eligible for overtime). Salaries will be negotiated based on relevant skills and experience. This position is payrolled by a third party.

The role offers competitive compensation and the opportunity to work within a prestigious luxury brand environment.

Cartier fosters a culture of creativity, diversity, and inclusion, striving to create a workforce that mirrors the diversity of its clients and communities. The brand emphasizes excellence in client service and a collaborative team environment.