Cartier Client Experience Coordinator

Cartier, a distinguished name in the realm of luxury, operates under the esteemed Richemont Group. Renowned for its timeless elegance and craftsmanship, Cartier North America is committed to fostering a diverse and inclusive workplace. This commitment not only reflects the diversity of its clientele but also enhances creativity and innovation within the organization.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client experiences and assist sales associates with pre-appointment preparations.
4. Facilitate seamless client experiences through appointment preparation, client entertainment, product presentation, and sales finalization.
5. Assist clients with quick service requests and personalization needs, such as strap changes, bracelet sizing, and engraving.
6. Support client development activities, including data entry, report management, and execution of client treatments.
7. Provide high-level personal services, including directions, reservations, and entertainment requests.
8. Manage phone duties, including incoming calls, message retrieval, and appointment setting.
9. Support boutique traffic flow and appointment booking management.
10. Assist with boutique upkeep, merchandising, and inventory control processes.
11. Develop brand knowledge to convey Cartier heritage and ensure compliance with security and operational procedures.
12. Contribute to a positive boutique environment through teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills with proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training as needed.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Attention to detail with the ability to multitask accurately and precisely.
6. Collaborative approach with a positive attitude and intellectual curiosity.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary: $24 per hour (eligible for overtime). Salaries will be negotiated based on relevant skills and experience.

The position offers competitive hourly compensation with eligibility for overtime, reflecting the candidate's skills and experience.

Cartier North America prides itself on a culture of inclusivity and diversity, striving to reflect the communities it serves. The company values creativity, collaboration, and a commitment to excellence, fostering an environment where employees can thrive and contribute to the brand's legacy.