Cartier Client Experience Coordinator

Cartier, a distinguished name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele. The brand is dedicated to delivering unparalleled client experiences through its network of boutiques across North America, ensuring consistency and excellence in service.

1. Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance client interactions.
4. Assist sales associates with appointment preparation, client entertainment, product presentation, and sales finalization.
5. Facilitate quick service requests, including repairs, personalization, and complimentary services.
6. Support client development activities, including data entry and report management.
7. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
8. Manage phone duties, including handling incoming calls and setting appointments.
9. Optimize boutique environment by managing traffic flow and appointment booking tools.
10. Maintain sales floor, wrap rooms, and customer service areas to ensure visual standards and cleanliness.
11. Assist with merchandising, inventory control, and boutique supply inventory management.
12. Participate in daily boutique setup and breakdown, and assist with special projects.
13. Develop brand knowledge to convey Cartier heritage and values.
14. Comply with security and operational procedures, and remain informed on industry news and competition.
15. Uphold Cartier standards and contribute to a positive boutique environment through teamwork.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in technology.
2. MS Office experience required; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends, and travel for training.
5. Strong analytical, organizational, and interpersonal communication skills.
6. Understanding of client service needs and priorities.
7. Attention to detail and ability to multitask with accuracy.
8. Collaborative approach and ability to foster a united work environment.
9. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary: $24 per hour. Salaries will be negotiated based on relevant skills and experience. This position is payrolled by a third party.

Benefits include the opportunity to work with a prestigious luxury brand and gain experience in a dynamic retail environment.

Cartier North America prides itself on a culture of inclusivity and diversity, striving to create a workforce that reflects the varied backgrounds of its clientele. The company emphasizes creativity, knowledge, and excellence in service, fostering an environment where employees can thrive and contribute to the brand's legacy of luxury and elegance.