Cartier Client Experience Coordinator

Cartier, a revered name in the luxury goods sector, is part of the Richemont Group, a global leader in luxury with a portfolio of prestigious brands. Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the rich diversity of its clientele and communities. The brand is renowned for its dedication to excellence, creativity, and innovation, consistently delivering unparalleled experiences to its clients.

1. Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for all appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance the client experience.
4. Assist sales associates with appointment preparation, client entertainment, and product presentation.
5. Facilitate seamless client experiences by supporting front-of-house and back-of-house activities, including sales finalization and client data capture.
6. Assist clients with quick service requests and personalization services such as strap changes, engraving, and embossing.
7. Support client development activities, including data entry and execution of client treatments.
8. Provide high-level personal services, including making reservations and fulfilling entertainment requests.
9. Manage boutique traffic flow and appointment booking tools.
10. Maintain the appearance and organization of the sales floor and support areas.
11. Assist with merchandising, display maintenance, and inventory control processes.
12. Develop brand knowledge to convey Cartier heritage and values.
13. Comply with security and operational procedures.
14. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Excellent analytical, organizational, and interpersonal communication skills.
5. Strong understanding of client service needs and priorities.
6. Attention to detail with the ability to multitask accurately.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Comprehensive benefits package including health, dental, and vision insurance, retirement plans, and employee discounts.

Cartier North America prides itself on a culture that values diversity, creativity, and excellence. The company fosters an inclusive environment where employees are empowered to innovate and deliver exceptional client experiences. The workplace is dynamic and collaborative, reflecting the brand's commitment to high standards and continuous improvement.