Cartier Client Experience Coordinator

Cartier, a distinguished name in the realm of luxury, is part of the esteemed Richemont Group. Renowned for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workforce that mirrors the rich tapestry of its clientele. The brand is dedicated to cultivating an environment where creativity and innovation thrive, ensuring an unparalleled client experience across its global network.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance the client experience.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences by supporting commercial team activities, including product presentation and sales finalization.
6. Assist clients with quick service requests and personalization services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including directions and reservations.
9. Manage phone duties, including incoming calls and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment bookings.
11. Support merchandising and display maintenance of the boutique.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Assist with inventory control processes and boutique opening/closing procedures.
14. Organize and track client experience tools and assist with special projects.
15. Develop brand knowledge and comply with security and operational procedures.
16. Contribute to a positive boutique environment through teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with accuracy.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

The position offers a comprehensive benefits package, including opportunities for professional development and training.

Cartier fosters a culture of excellence, collaboration, and innovation. The brand values diversity and inclusion, creating a supportive environment where employees are empowered to excel and contribute to the brand's legacy of luxury and elegance.