Cartier Client Experience Coordinator

Cartier, a distinguished name in the luxury sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier North America is committed to fostering a diverse and inclusive workplace that mirrors the rich diversity of its clientele. The brand strives to create an exceptional client experience through a dedicated and innovative team, ensuring a unified and elevated service across its boutiques.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout client visits.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance the client experience.
4. Assist sales associates with appointment preparation and client engagement activities.
5. Facilitate seamless client experiences through various activities, including appointment preparation, product presentation, and sales finalization.
6. Assist clients with quick service requests and personalization services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Manage phone duties, including incoming calls and appointment setting.
10. Consistently aim to exceed KPIs.
11. Support boutique traffic flow and appointment booking management.
12. Maintain the appearance and organization of the boutique.
13. Assist with merchandising and display maintenance.
14. Partner with the Operations Coordinator for inventory and supply management.
15. Assist with inventory control processes and participate in daily boutique setup and breakdown.
16. Develop brand knowledge and comply with security and operational procedures.
17. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Availability to work retail hours, including weekends, and travel for training.
4. Ability to work in a fast-paced environment.
5. Excellent analytical, organizational, and interpersonal communication skills.
6. Strong attention to detail and ability to multitask.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Cartier offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury sector.

Cartier North America champions a culture of inclusivity and creativity, valuing diverse perspectives to drive innovation and excellence. The brand is dedicated to creating a supportive and engaging work environment that encourages personal and professional growth.