Cartier Client Experience Coordinator

Cartier, a prestigious name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele. The brand is dedicated to delivering unparalleled client experiences through a team that embodies creativity and excellence.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support the front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences through product presentation and sales finalization.
6. Handle quick service requests, including repairs and personalization services.
7. Support client development activities, including data entry and report management.
8. Provide concierge-level personal services, such as restaurant reservations and entertainment requests.
9. Manage phone duties, including appointment setting and message retrieval.
10. Optimize boutique environment by managing traffic flow and appointment bookings.
11. Maintain sales floor and display standards, ensuring cleanliness and organization.
12. Assist with inventory control processes and boutique supply management.
13. Participate in daily boutique setup and breakdown.
14. Develop brand knowledge and ensure compliance with security and operational procedures.
15. Contribute to a positive team environment, projecting a professional image and demeanor.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail with the ability to multitask accurately.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

The position offers a dynamic work environment within a leading luxury brand, opportunities for professional growth, and the chance to contribute to a team dedicated to excellence.

Cartier North America prides itself on its inclusive culture, where diversity is celebrated and creativity thrives. The brand is committed to creating a supportive and collaborative work environment that encourages professional growth and fosters a sense of belonging.