Cartier Client Experience Coordinator

Cartier, a distinguished maison under the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury goods sector. As an employer, Cartier North America is committed to fostering a diverse and inclusive workplace that mirrors the diversity of its clientele and communities. The brand is dedicated to nurturing creativity and knowledge, ensuring a workforce that delivers excellence and innovation in every facet of its operations.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for all appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client engagement and experience.
4. Assist sales associates in setting the stage for impactful client interactions, including pre-appointment preparation.
5. Facilitate seamless client experiences by supporting commercial team activities, including appointment preparation and product presentation.
6. Assist clients with service requests such as repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Manage boutique traffic flow and appointment booking tools.
10. Maintain the appearance and organization of sales floor and back-of-house areas.
11. Assist with merchandising and visual display maintenance.
12. Partner with Operations Coordinator for inventory management and supply replenishment.
13. Ensure proper product movement and quality control within the boutique.
14. Participate in inventory control processes and boutique setup/breakdown.
15. Develop brand knowledge to convey Cartier heritage and values.
16. Comply with security and operational procedures.
17. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills with proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail with multitasking ability.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Cartier offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Cartier North America is dedicated to creating an inclusive and dynamic workplace culture that values diversity, creativity, and collaboration. The brand emphasizes the importance of a unified team effort in delivering exceptional client experiences and fostering brand loyalty.