Cartier Client Experience Coordinator

Las Vegas • USA

Friday, April 4, 2025

Cartier, a distinguished name in the luxury fashion industry, is a part of the esteemed Richemont Group. Renowned for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workplace, reflecting the rich diversity of its clientele. The brand is dedicated to creating unparalleled client experiences and nurturing a workforce that embodies its values of creativity and excellence.

1. Create exceptional client experiences, ensuring outstanding hospitality throughout client visits.
2. Support front podium duties, assisting with appointments and walk-in clients efficiently.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences, including product presentation and sales finalization.
6. Manage quick service requests and personalization services for clients.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, such as reservations and entertainment requests.
9. Handle phone duties, including call management and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment bookings.
11. Maintain sales floor and display standards, ensuring cleanliness and organization.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Participate in inventory control processes and boutique setup/breakdown.
14. Develop brand knowledge to convey Cartier heritage and values.
15. Comply with security and operational procedures.
16. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are advantageous.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with accuracy.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Opportunity to work with a prestigious luxury brand and gain valuable industry experience.

Cartier prides itself on a culture of inclusivity and creativity, where diverse perspectives are valued and empowered. The brand encourages a collaborative and supportive work environment, fostering professional growth and innovation.