Cartier Client Experience Coordinator

Las Vegas • USA

Thursday, March 20, 2025

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier is committed to fostering a diverse and inclusive workplace that reflects the varied backgrounds of its clientele. The brand values creativity and knowledge, striving to deliver excellence through a workforce that mirrors the diversity of its communities.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout client visits.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance the client experience.
4. Assist sales associates with pre-appointment preparations and client entertainment.
5. Facilitate seamless client experiences through appointment preparation, product presentation, and sales finalization.
6. Handle quick service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
9. Assist with phone duties, including call handling and appointment setting.
10. Optimize boutique environment by managing traffic flow and maintaining sales floor appearance.
11. Support merchandising and display maintenance, ensuring visual standards are met.
12. Partner with Operations Coordinator for inventory management and boutique supply replenishment.
13. Assist with inventory control processes and participate in boutique opening/closing procedures.
14. Develop brand knowledge to convey Cartier heritage and values.
15. Comply with security and operational procedures, maintaining quality control.
16. Contribute to a positive boutique environment through teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred
2. Previous experience in luxury retail, service, or hospitality industry is a plus

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred
2. Additional language skills are a plus
3. Ability to work retail hours, including weekends, and travel for training
4. Strong analytical, organizational, and interpersonal communication skills
5. Understanding of client service needs and priorities
6. Attention to detail with multitasking ability
7. Collaborative approach with a positive attitude
8. Intellectual curiosity and passion for learning

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred

Comprehensive benefits package including opportunities for professional development and training.

Cartier is dedicated to creating an inclusive and dynamic work environment where creativity and collaboration thrive. The brand emphasizes a culture of excellence, diversity, and innovation, encouraging employees to contribute their unique perspectives and talents.