Cartier Client Experience Coordinator

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the rich tapestry of its clientele and communities. The brand is dedicated to nurturing creativity and excellence by embracing a multitude of backgrounds, experiences, and identities.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for all appointments and walk-in clients.
3. Enhance the client experience through Maison storytelling and heritage.
4. Assist sales associates with impactful discovery and pre-appointment browsing.
5. Facilitate seamless client experiences by assisting with appointment preparation, client entertainment, product presentation, and sales finalization.
6. Handle quick service requests, repair drop-offs or pick-ups, and personalization requests.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Assist with phone duties, including incoming calls and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment booking tools.
11. Maintain the sales floor, wrap rooms, and CS areas to uphold visual standards and cleanliness.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Participate in daily boutique setup and breakdown for opening/closing.
14. Develop brand knowledge to convey Cartier heritage and values.
15. Comply with security and operational procedures.
16. Contribute to a positive boutique environment by leveraging personal and team savoir-faire.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Excellent analytical, organizational, and interpersonal communication skills.
5. Strong understanding of client service needs and priorities.
6. Attention to detail with the ability to multitask accurately and precisely.
7. Collaborative approach with a 'can do' attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Cartier offers a dynamic work environment with opportunities for professional growth and development within the luxury industry.

Cartier North America prides itself on creating a collaborative and inclusive workplace culture that values diversity and empowers its employees to deliver excellence. The brand is committed to providing a supportive environment where creativity and knowledge thrive, ensuring a unified and exceptional client experience across its network.