Cartier Client Experience Coordinator

Cartier, a distinguished name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the diversity of its clientele and communities. The brand is dedicated to creating exceptional client experiences and maintaining a productive environment across its network.

1. Create and deliver exceptional client experiences, ensuring outstanding hospitality throughout client visits.
2. Support front podium duties, assisting with appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences through product presentation, sales finalization, and service requests.
6. Support client development activities, including data entry and report management.
7. Provide personal services such as directions, reservations, and entertainment requests.
8. Manage phone duties, including incoming calls and appointment setting.
9. Optimize boutique environment by managing traffic flow and appointment bookings.
10. Support merchandising and display maintenance, ensuring visual standards are met.
11. Partner with Operations Coordinator to manage supply inventory and product movement.
12. Assist with inventory control processes and participate in boutique opening/closing procedures.
13. Develop brand knowledge and comply with security and operational procedures.
14. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills with proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Attention to detail and ability to multitask with accuracy.
6. Collaborative approach and ability to foster a united work environment.
7. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Cartier offers a dynamic work environment with opportunities for professional growth and development.

Cartier North America prides itself on a culture that embraces diversity and inclusion, fostering creativity and knowledge to deliver excellence. The brand is committed to creating a workforce that reflects the diversity of its clients and communities, ensuring a unified and exceptional client experience across its network.