Cartier Client Experience Coordinator
Cartier, a distinguished name in the luxury goods industry, operates under the esteemed Richemont Group. Known for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workforce that mirrors the diversity of its clientele. The brand is dedicated to creating unparalleled client experiences across its North American boutiques, ensuring a consistent and exceptional service standard.
- Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout the client visit.
- Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client interactions.
- Assist sales associates with appointment preparation, client entertainment, and product presentation.
- Facilitate seamless client experiences through various activities, including appointment preparation and sales finalization.
- Assist clients with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
- Handle phone duties, including managing incoming calls and setting appointments.
- Optimize boutique environment by managing traffic flow and maintaining the appointment booking tool.
- Support the upkeep and appearance of sales floors and client service areas.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator to manage boutique supply inventory and product movement.
- Assist with inventory control processes and participate in daily boutique setup and breakdown.
- Develop brand knowledge to convey Cartier heritage and values.
- Comply with security and operational procedures.
- Contribute to a positive and collaborative boutique environment.
- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
- Additional language skills are a plus.
- Ability to work retail hours, including weekends, and travel for training.
- Excellent analytical, organizational, and interpersonal communication skills.
- Strong understanding of client service needs and priorities.
- Attention to detail and ability to multitask with precision.
- Collaborative approach with a positive attitude.
- Intellectual curiosity and passion for learning.
Previous experience in luxury retail, service, or hospitality industry is advantageous.
Associate’s or Bachelor’s degree preferred.
Expected salary range: $24 to $26 per hour (overtime eligible). Salaries will be negotiated based on relevant skills and experience.
The position offers competitive compensation and opportunities for professional growth within a prestigious luxury brand.
Cartier is committed to fostering a diverse and inclusive workplace where creativity and knowledge thrive. The brand values a collaborative environment that encourages professional growth and excellence in service.


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