Cartier Client Experience Coordinator

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele. The company champions creativity and knowledge, striving to deliver unparalleled excellence and a unified client experience across its network.

1. Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout client visits.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client experiences.
4. Assist sales associates with appointment preparation, client entertainment, and product presentation.
5. Facilitate seamless client experiences, including sales finalization and service requests.
6. Support client development activities, including data entry and report management.
7. Provide personal services such as directions, reservations, and entertainment requests.
8. Assist with phone duties, including handling incoming calls and appointment setting.
9. Optimize boutique environment by managing traffic flow and appointment bookings.
10. Support general upkeep and appearance of sales floor and client service areas.
11. Assist with merchandising and display maintenance.
12. Partner with Operations Coordinator for supply inventory management and product movement.
13. Assist with inventory control processes and participate in boutique opening/closing.
14. Develop brand knowledge to convey Cartier heritage and values.
15. Understand and comply with security and operational procedures.
16. Contribute to a positive and productive boutique environment through teamwork.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends, and travel for training.
5. Excellent analytical, organizational, and interpersonal communication skills.
6. Strong understanding of client service needs and priorities.
7. Attention to detail with the ability to multitask accurately.
8. Collaborative approach with a positive attitude.
9. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

The position offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts.

Cartier fosters a culture of elegance and sophistication, where creativity and collaboration are at the forefront. The company values diversity and inclusion, creating a dynamic environment where employees are empowered to excel and contribute to the brand's legacy of excellence.