Cartier Client Experience Coordinator

Cartier, a prestigious name in luxury goods, is a part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. Cartier North America is committed to fostering a diverse and inclusive workforce, reflecting the diversity of its clientele and communities. The brand is dedicated to delivering unparalleled client experiences through a cohesive and innovative approach across its network.

1. Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client experience.
4. Assist sales associates with appointment preparation, client entertainment, and product presentation.
5. Facilitate seamless client experiences, including appointment preparation, sales finalization, and personalized service requests.
6. Assist with client development activities, including data entry and report management.
7. Provide high-level personal services, such as directions, reservations, and entertainment requests.
8. Support phone duties, including incoming calls and appointment setting.
9. Consistently aim to exceed all KPIs.
10. Optimize boutique environment by managing traffic flow and appointment booking tools.
11. Support sales floor upkeep, merchandising, and display maintenance.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Assist with inventory control processes and participate in boutique opening/closing procedures.
14. Assist with organization and tracking of client experience tools.
15. Develop fundamental brand knowledge and comply with security and operational procedures.
16. Remain informed on industry news and competition.
17. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and technology use.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Availability to work retail hours, including weekends, and travel for training.
5. Ability to work in a fast-paced, evolving environment.
6. Excellent analytical, organizational, and interpersonal communication skills.
7. Strong understanding of client service needs and priorities.
8. Attention to detail and ability to multitask with accuracy.
9. Collaborative approach and ability to foster a united work environment.
10. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected Salary Range: $24 per hour. Salaries will be negotiated based on relevant skills and experience. This position is payrolled by a third party.

Benefits include opportunities for professional development and training within a prestigious luxury brand.

Cartier North America champions a culture of diversity and inclusion, striving to create a workforce that mirrors the diversity of its clients. The brand fosters an environment where creativity and knowledge thrive, ensuring a unified and exceptional client experience across its network.