Cartier Client Experience Coordinator

Costa Mesa • USA

Wednesday, August 6, 2025

Cartier, a distinguished maison under the aegis of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier North America is committed to fostering a diverse and inclusive workplace, believing that such an environment fuels creativity and innovation. The brand strives to reflect the diversity of its clientele and communities, ensuring that every employee is empowered to contribute to the company's legacy of excellence.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client engagement.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences by managing product presentation, sales finalization, and service requests.
6. Support client development activities, including data entry and report management.
7. Provide concierge-level personal services, such as reservations and entertainment requests.
8. Manage phone duties, including call retrieval and appointment setting.
9. Optimize boutique environment by managing traffic flow and maintaining visual standards.
10. Assist with inventory control and boutique supply management.
11. Ensure compliance with security and operational procedures.
12. Contribute to a positive and collaborative team environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are beneficial.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work in a fast-paced, evolving environment.
5. Attention to detail and multitasking capabilities.
6. Collaborative approach and intellectual curiosity.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $25 per hour. Salaries will be negotiated based on relevant skills and experience. This position is payrolled by a third party.

The position offers opportunities for professional growth and development within a prestigious luxury brand, along with a collaborative and inclusive work environment.

Cartier North America champions a culture of diversity and inclusion, fostering an environment where creativity and knowledge thrive. The brand is dedicated to creating exceptional client experiences and maintaining a productive and unified team.