Cartier Client Experience Coordinator

Costa Mesa • USA

Thursday, May 29, 2025

Cartier, a distinguished name in the luxury goods sector, operates under the esteemed Richemont Group. Renowned for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workplace that mirrors the rich diversity of its clientele. The brand is dedicated to delivering unparalleled client experiences across its North American boutiques, ensuring each interaction is infused with the essence of Cartier's heritage and innovation.

1. Create exceptional client experiences, ensuring outstanding hospitality and personalized service.
2. Support front podium duties, managing appointments and assisting walk-in clients efficiently.
3. Utilize Cartier's storytelling and heritage to enhance client interactions.
4. Assist sales associates with pre-appointment preparations and client entertainment.
5. Facilitate seamless client experiences by supporting commercial team activities, including product presentation and sales finalization.
6. Handle quick service requests and personalization services such as strap changes, engraving, and more.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including making reservations and fulfilling special requests.
9. Manage phone duties, including handling incoming calls and appointment setting.
10. Optimize boutique environment by managing traffic flow and maintaining visual standards.
11. Assist with inventory control and boutique supply management.
12. Participate in boutique opening and closing procedures.
13. Develop brand knowledge and comply with operational procedures.
14. Contribute to a positive and collaborative team environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Attention to detail and ability to multitask with precision.
6. Collaborative approach and a positive attitude.
7. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industries is beneficial.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $25 per hour. Salaries will be negotiated based on relevant skills and experience.

This position offers the opportunity to work in a prestigious luxury brand environment with exposure to high-level client interactions and professional development.

Cartier is committed to cultivating a workplace that embraces diversity and inclusion, fostering creativity and innovation. The brand values collaboration and excellence, striving to create a unified and productive environment that reflects its commitment to exceptional client service.